GENERAL CONDITIONS OF SALE

General Provisions and Definitions

These General Terms and Conditions of Sale (GCS) govern the contract of sale of clothing and accessories ("Products") made by any natural person qualifying as a purchaser ("Customer") through the electronic platform www.ferrante.it ("Webite"), owned exclusively by Amedeo Ferrante s.r.l. ("Seller").

The GCS are formulated in accordance with the regulations on contracts concluded outside business premises and, in particular, in accordance with the provisions of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and subsequent amendments and additions relating to international e-commerce.

A "Customer" is defined as any natural person (subject to VAT) who concludes a purchase contract with Amedeo Ferrante s.r.l. for purposes not related to entrepreneurial, commercial, craft or professional activity.

By accessing the e-commerce www.ferrante.it website, users undertake to fully comply with the conditions contained in this declaration. Amedeo Ferrante s.r.l., owner of the www.ferrante.it website, reserves the right to ask those who do not respect these terms to refrain from using this website.

The Customer acknowledges that :

• The goods covered by these general terms and conditions, also referred to as "Products", are offered for sale on the website www.ferrante.it, which is the exclusive property of Amedeo Ferrante s.r.l. with registered office in San Giovanni Teatino (CH), registered with the Chamber of Commerce of San Giovanni Teatino (CH) at no. 140075 of the Register of Companies, Tax Code and VAT no. 01080370685, PEC address amedeoferrantesrl@pec.it ;
• orders may only be placed by persons of age who are not legally incapacitated;
• the language in which the Contract is concluded is Italian. In the event of a conflict between versions of the General Conditions drawn up in a language other than Italian, and accepted by the Customer, the meaning and interpretation of the General Conditions in Italian shall prevail.

1. Object and conclusion of the contract

These General Terms and Conditions govern the contract for the sale of clothing products and accessories through the electronic platform www.ferrante.it by any natural person who qualifies as a Customer under the General Provisions.

With this e-commerce contract, Amedeo Ferrante s.r.l. sells to the Customer, who purchases at a distance, the Products offered on the site www.ferrante.it, which is its exclusive property. The contract is concluded over the Internet, by the Customer accessing the website www.ferrante.it (as a Registered User or Guest User) and sending a purchase order made according to the procedure provided by the website itself (selection of goods, loading the cart, selecting the delivery destination, shipping and payment). The order shall be considered formally accepted when Amedeo Ferrante s.r.l. sends the Customer an e-mail confirming the order containing a summary of the order and the payment details. The Customer undertakes to verify the accuracy of his personal data as contained therein, and to promptly notify Amedeo Ferrante s.r.l. of any changes or corrections.

The sales contract is concluded upon payment of the amount due by the Customer in the manner chosen, and is governed by the GCS in the version published on the website at the time the Customer transmits the order.

2. Site registration

Registration and purchase on www.ferrante.it is permitted for persons :

• who have reached the age of 18;
• who meet the requirements to conclude legally binding contracts;
• who have a valid e-mail address;

Registered users will have the right to consult in their own User Area the personal data provided, the orders in progress, those concluded and their status. The acquisition is also permitted to non-registered "Guest Users", who must in any case provide a valid e-mail address in order to be able to send the essential notifications for the conclusion of the purchase process.

Access to the site and its services is permitted for personal use only.

3. Availability of products

Amedeo Ferrante s.r.l. is an authorized retailer of all the brands on its website and guarantees that all items sold on www.ferrante.it are original.

The assortment shown on the www.ferrante.it platform reflects the availability of each item in the warehouse at the time the Customer places the order.

The Seller reserves the right to modify these Conditions at any time, at its own discretion, without having to provide any notice to users of the website. Any amendments made will be effective on the date of publication on the website and will apply only to sales concluded from that date.

The Customer Service of Amedeo Ferrante s.r.l. shall inform the Customer of any unavailability of the items ordered, or if the order cannot be processed, in whole or in part. The Customer shall have the possibility to modify the order or request a refund of the sum relative to the goods that cannot be delivered. Once confirmed and processed, orders cannot be modified.

4. Assistance

Amedeo Ferrante s.r.l. offers customer service, before, during and after the purchase, through a live chat service directly accessible from the website, available every working day from 08:30 to 12:00 and from 14:30 to 18:00.

5. Shipping: times, costs and transport methods

Once the payment of the order has been received, Amedeo Ferrante s.r.l. shall pack the good , contacting the courier in charge. Orders paid by 12:00 noon on working days are packed and delivered to the courier by 6:00 p.m. of the same day. For orders placed by credit card, shipment will take place after one working day for normal administrative checks, for orders placed by bank transfer upon confirmation of payment.

Orders placed on weekends (or in the case of holidays/postponements) are processed by 6:00 p.m. on the first working day.

During sales periods, the time for packing and shipping the goods may be longer than indicated.

Shipment tracking

Upon delivery of the goods to the courier, the registered Customer will receive an automatic e-mail notification, containing the information necessary for tracking the shipment (tracking number). The unregistered Customer can track the shipment on the courier's web platform by entering the code received or by contacting the courier directly.

Delivery time

Amedeo Ferrante s.r.l. relies on fast and safe couriers able to guarantee Express deliveries. Amedeo Ferrante s.r.l. reserves the right to refuse or not to execute Orders that provide for the delivery of products outside the Italian territory. Any additional cost, charge, tax and/or duty that a given country may apply for any reason to the Products ordered under these GCS shall be borne exclusively by the Customer.

It is the Customer's right to indicate the place of delivery at his residence address or at another address, provided that the alternative destination is expressly indicated at the time of purchase.

Transport liability

The products ordered are transported at the recipient's risk. Amedeo Ferrante s.r.l. is not responsible for any delays due to Customer negligence (Customer's unavailability, address, or wrong telephone number), or negligence of the Carrier, or due to force majeure beyond the control of the Seller. Such cases do not give the Customer the right to withdraw from the contract with the Seller, nor any claim for damages. In the event of a delay in delivery due to causes attributable to the Customer, any additional costs shall be borne exclusively by the latter.

It remains the customer's obligation to inspect the package with much care at the time of delivery to verify both the integrity of the packaging and the correspondence to the order of the goods contained. In the event that the goods received are damaged and the package is tampered with, it is always advisable to "receive with reservation". In this case, it is the Customer's responsibility to immediately and formally notify the carrier of the damage found using the appropriate delivery report, and to report the incident to Ferrante s.r.l. by sending an e-mail to e-store@ferrante.it.

6. Methods of payment and reimbursement

Full payment of the price will be made when the order is placed. The payment methods accepted on www.ferrante.it are PayPal, Credit Card and Bank Transfer.

Paypal method: by selecting the PayPal payment system, you will access the secure PayPal site. If you already have a PayPal account, simply log in and authorise the payment. If you don't have a PayPal account yet, after free registration and entering your credit card details, you will be able to make payments to Amedeo Ferrante s.r.l..

Credit Card Method: You can pay by VISA, VISA ELECTYRON, MASTERCARD, NEXI. Payment is made on a secure server (SSL). With this system, all your credit card details are transmitted directly to the bank company responsible for payment over a secure encrypted connection.

Bank Transfer Method: You can also make your payments by bank transfer to a current account with IBAN IT 26 Q 01030 15400 000063107793. In this case, the Customer must indicate the "Swift" and "IBAN" codes indicated in the order confirmation, as well as the order number, and the goods will be shipped only after confirmation of payment.

The Seller shall promptly send the Customer the tax receipt for the purchase made, in electronic format via e-mail to the address declared by the Customer.

7. Right of withdrawal

The Customer has the right to withdraw within fourteen days of receipt of the goods, in accordance with the terms of Article 52 of Legislative Decree 206/2005 (Consumer Code).

In order to exercise this right, the Customer must formally notify the Seller within the aforementioned term by e-mail to e-store@ferrante.it, following the return procedure as indicated in the Shipping and Returns section.

The goods shall be returned to Amedeo Ferrante s.r.l. within 14 days from the notice of withdrawal.

The shipping address is: Amedeo Ferrante s.r.l., San Giovanni Teatino (CH), Via Po, 40.

The customer has the right to request an exchange of the article/colour, or prefer a full refund of the purchase price, with a refund made in the same way as payment, within 14 days of receipt of the goods.

If a change of goods is requested, the new product will be shipped only after receiving the original and after Amedeo Ferrante s.r.l. has checked its integrity. Amedeo Ferrante s.r.l. reserves the right not to accept damaged and/or used items.

Returned items must be returned in the exact conditions in which they were received: they must not have been used, worn, washed or damaged; they must be returned in their original box and envelope, including all tags, labels, seals and guarantees attached to each individual package being returned. Otherwise, the Customer will forfeit the right of withdrawal, and Amedeo Ferrante s.r.l. will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.

The right of withdrawal may be applied only to products purchased in their entirety; it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, complements, etc...).

The cost of returning the product(s) to Amedeo Ferrante s.r.l. is always borne by the Customer, who is free to choose the carrier he prefers for the shipment.

Amedeo Ferrante s.r.l. shall not be liable for damage due to transport, nor for total or partial theft of the delivered goods, which are always charged to the carrier. If the Seller receives a damaged package, it shall inform the Customer in writing, so that he can file a complaint against the carrier chosen by him and obtain a refund. The product shall then be made available to the Customer, at the same time cancelling the request for withdrawal.

8. Product defects/deformities

In the event of defects/deformities, the Customer shall be entitled to the rights of the Consumer pursuant to Article 130 of Legislative Decree 206/05 (Consumer Code). Lgs. 206/05 (Consumer Code). Any warranty shall not apply in the event of use or washing of the Product that does not comply with the Product's intended use and with the instructions/warnings set out in the relevant illustrative documentation, tags and labels. If the products received have any defects, these must be reported and appropriately documented to Amedeo Ferrante s.r.l. by e-mail to e-store@ferrante.it within the terms set out in art. 132 of Legislative Decree 206/05.

9. Intellectual Property

The design, product images, and material contained on the site www.ferrante.it (trademarks, logos, HTML code, scripts, texts, drawings, images and products) are the exclusive property of Amedeo Ferrante s.r.l. and protected by copyright. Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes of the images or any other content represented on www.ferrante.it is strictly prohibited, and prosecutable by law.

The images on the website www.ferrante.it faithfully represent our products. Any variations in colour from the monitor to reality may be attributed to subjective perceptions, screen settings or the lighting of the environment in which the photo was taken, variations for which Amedeo Ferrante s.r.l. declines all responsibility.

10. Communications and Complaints

The website intended for the sale of articles via the Internet is managed by Amedeo Ferrante s.r.l..

For any information about goods, orders, payments, shipments, deliveries or returns and repairs, you can contact us by sending an e-mail to e-store@ferrante.it.

Any claim or request for replacement during the warranty period must be sent to the above company in the manner indicated.

11. Applicable law and competent court

The commercial relations between Amedeo Ferrante s.r.l. and the purchasers are governed exclusively by these general conditions of sale, excluding any other agreement unless agreed in writing. For any aspect not provided for, Italian law shall be applicable, also for the interpretation of the conditions themselves. Any dispute that may arise regarding the application, execution, interpretation of the contract or of the general conditions of contract shall be settled by the judge of the place of residence or domicile of the Customer. The protection guaranteed to the Customer consumer by the mandatory provisions of the law of the country in which he/she resides or is domiciled shall remain unaffected.