RETURN PROCEDURE

In order to exercise the right of return/return, the Customer has to, within a period of fourteen days from receipt of the goods :

• communicate by e-mail his intention to exercise the right of withdrawal and to make the return to the following e-mail address: e-store@ferrante.it, specifying the order number, the product(s) he intends to return, and attaching a photo of the product/defect.
• The customer is entitled to a free return service at home: If the product is defective or the customer wants to make a size change the courier will pick up the package at home.
• The returned products will be subject to quality control. They must be returned intact, and therefore must not have been used, worn, washed or damaged; they must be returned in their original box and envelope, including all tags, seals and warranties attached and pertaining to each individual package being returned, and shipped within 14 working days from the date of receipt of the e.mail of withdrawal;
• Once the product to be returned has been received at our premises and its integrity has been verified, the refund will be made within the next 14 days. The method of payment for the refund will be the same as that used by the customer to make the purchase, unless a different method has been agreed in writing;